FAQs
Description: Frequently Asked Questions
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Pre-Sales Questions
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What formats of footage work with Mantra VR?
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Where are the User Guides - PDF Manuals + Overviews?
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Which versions of the OS do you support on the Mac?
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Which GPU (Display Cards) work with your products on Windows?
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Which GPU (Display Cards) work with your products on Mac?
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Where can I see samples of work that use mettle plug-ins?
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How do I get volume pricing?
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Is there Academic pricing?
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Do you have Volume Pricing?
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What formats of footage work with Mantra VR?
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Downloads and Installation
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My anti-virus software says the Mettle installer is malware.
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Do Mettle plugins work in CC 2019?
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Do you have tutorials?
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How do I Install Mettle Products
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Which versions of the Premiere Pro do you support?
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Which versions of the After Effects do you support?
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How do I download and register my products?
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How do I reset my password?
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Where can I access my Downloads?
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How many computers can I run my license key on?
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My anti-virus software says the Mettle installer is malware.
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License Keys and Registration
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Remote working: How do I Deactivate the license key on one computer so that I can use it on another computer?
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SkyBox plugins are now fully integrated into Adobe CC 2018 and CC 2019. Where do I go for support?
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How do I register my Mettle plugin?
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Why do I get "Invalid license key" when I enter my license key info?
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What is my user name to access my account?
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Remote working: How do I Deactivate the license key on one computer so that I can use it on another computer?
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Troubleshooting