Pre-Sales Questions

• ★ What formats of footage work with Mantra VR?
• ★ Where are the User Guides - PDF Manuals + Overviews?
• Which versions of the OS do you support on the Mac?
• Which GPU (Display Cards) work with your products on Windows?
• Which GPU (Display Cards) work with your products on Mac?
• Where can I see samples of work that use mettle plug-ins?

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Downloads and Installation

• My anti-virus software says the Mettle installer is malware.
• Do Mettle plugins work in CC 2019?
• Do you have tutorials?
• How do I Install Mettle Products
• Which versions of the Premiere Pro do you support?
• Which versions of the After Effects do you support?

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License Keys and Registration

• ★ Remote working: How do I Deactivate the license key on one computer so that I can use it on another computer?
• SkyBox plugins are now fully integrated into Adobe CC 2018 and CC 2019. Where do I go for support?
• How do I register my Mettle plugin?
• Why do I get "Invalid license key" when I enter my license key info?
• What is my user name to access my account?

Troubleshooting

• Error: can't initialize Mettle OpenCL Manager on Windows System.
• My 360 render times seem long. What can I do?
• Do You Support NVIDIA's SLI setups?
• I updated to Windows 10 and my plugins disappeared
• How do I un-install the plugins?